Help Center

How can we help you?

Search common questions, browse platform guides, or reach our team. StarNexus provides end-to-end academic publishing services — from writing and review to typesetting, integrity detection, and journal sample requests.

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Writing & AI Tools

Academic writing assistant, AI polishing, structured drafting.

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Review & Match

Reviewer matching, virtual reviewers, review reports.

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Scholar Hub

Browse scholars, import ORCID, manage your profile.

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Sample Journals

Request sample issues, browse publishers.

Frequently Asked Questions

Click a question to expand the answer

Getting Started

What is StarNexus? What services does it offer? +

StarNexus is an integrated academic publishing platform. Core services include: AI writing assistant (/writing/), peer review & reviewer matching (/review/), typesetting (/typesetting/), scholar hub (/scholar/), sample journal requests (/sample/), paper search & novelty check (/paper-search), and academic integrity detection (/integrity/).

Do I need to register an account? +

Most pages are publicly accessible. An account is required for: saving writing drafts, sending reviewer invitation emails, managing your scholar profile, and viewing points/recharge history. Click Sign in in the top-right to register or log in.

How do I switch the interface language? +

Use the language toggle (中 / EN) at the top-right of this page. Your preference is saved in a cookie for 30 days. Some pages also accept a ?lang=en URL parameter.

Writing & Review

How do I use the AI writing assistant? +

Go to /writing/, select a writing mode (e.g., abstract, introduction, polishing), paste or type your draft, and click Generate. You can iterate on the result and save drafts after logging in.

How does reviewer matching work? +

Visit /scholar/reviewer-match/, enter the paper's research field and keywords. The system filters the scholar database by field/tags/name/institution and ranks candidates by H-index and citation count, returning the Top 20.

Can I send review invitation emails from the platform? +

Yes. On a scholar's detail page (or in batch from the scholar list), click Send Email. You must be logged in. Pre-loaded templates are available; you can also customize the subject and body.

Scholar & Profile

How do I add a scholar to the database? +

Go to /scholar/add/ and fill the 3-step form, or use Import by ORCID to auto-fill from the ORCID API. Manual entries support name, institution, research field, H-index, and tags.

My scholar data shows "待补充" — how to fix? +

Missing fields are marked as 待补充 (to be supplemented). Open the scholar's edit page, fill in the missing data (H-index, citations, email, ORCID, etc.), and save. You can also re-import via ORCID to refresh metrics.

How do I edit my own scholar profile? +

Log in, then visit /scholar/profile/ to edit your basic info, /scholar/publications/ for papers, and /scholar/metrics/ for academic metrics.

Samples & Integrity

How do I request a sample journal issue? +

Go to /sample/, use the publisher/year/journal filters to locate the issue, then click 申请. Fill in the recipient info and submit. Three plans are available: standard, batch, and custom.

What does academic integrity detection cover? +

The /integrity/ module covers AI-generated content detection, citation verification, and research misconduct screening. Upload a document and the system returns a detailed report with risk scores and flagged passages.

How do I run a paper search / novelty check? +

Visit /paper-search, enter keywords, and the system aggregates results from OpenAlex, Semantic Scholar, PubMed, and Web of Science. Use filters (year, type, discipline) to narrow down.

Account & Billing

How do points work? How to recharge? +

Points are consumed when calling AI tools (writing, review, integrity detection). You earn points by daily sign-in, completing profile, or adding scholars. Recharge at /profile/ → Recharge. View rules and logs on the same page.

I forgot my password — how to reset? +

On the login page click Forgot password?, enter your registered email, and follow the reset link sent to your inbox. The link is valid for a limited time.

Still need help?

Our team responds within one business day. For urgent manuscript issues, please include the paper title and journal name in your message.